ING Bankieren

A comprehensive mobile banking solution for ING customers in the Netherlands.

Feature-Rich Mobile Banking

ING Bankieren provides customers with extensive banking tools, placing account management, payments, and investment features directly on Android devices. The app supports both personal and business accounts, offering a unified platform for daily financial needs.

Transfers between accounts, bill payments, and savings plan scheduling are handled efficiently. Users can customize a daily transaction limit for added control over their spending. For added convenience, payment requests can be created to split bills or reimburse friends, streamlining social transactions.

Account Management and Extra Services

All essential services are available through the app. From blocking a lost card to updating personal details or applying for a new account, most routine tasks can be completed within a few taps. The app also provides a withdrawal overview and allows users to anticipate future transactions up to 35 days ahead, facilitating better financial planning.

Investment and Stock Overview

Investment management is integrated into the banking app. Users can monitor their investment portfolios, review basic returns, and access recent price changes. However, those who previously used the separate stock-tracking application may notice that certain details, such as total returns and latest price changes, are no longer simultaneously visible. This reduced clarity has been noted by multiple users as a drawback compared to the prior dedicated investment tool.

Performance and Usability Issues

While the app offers a wide feature set, recent updates have introduced some concerns. Multiple customers report issues where the app icon disappears from devices, making direct access difficult. Users have occasionally been forced to open the app through the Play Store, which detracts from everyday convenience. This inconsistency, especially after recent updates, affects the app's reliability.

Another point raised involves transaction listings. There's feedback indicating that transaction list entries may not match actual transaction dates and times, complicating the process of tracking spending and identifying possible fraud or errors. This misalignment can prove especially challenging for users who rely on precise documentation and quick overviews of their bank activity.

Security and Activation

Security is a top priority, with all banking done over a secure connection. No personal data is stored locally on the device. Activation requires an ING Dutch account and a valid identification document, and new users can open an account directly through the application.

User Experience

The interface aims for a clean, modern look, covering a wide array of services. However, the removal or consolidation of certain features, especially in investment tracking, has drawn criticism. Navigation is generally intuitive, but technical issues like missing app icons and inconsistent transaction data can undermine everyday use.